Terms & Conditions

1. These Terms

1.1 What These Terms Cover

These are Our terms and conditions on which We supply Our Services to you as a Customer.

1.2 Why You Should Read These Terms.

Please read these Terms carefully before you order a skip through WasteSoft. These Terms include, but are not limited to, explaining who we are, Our Services, the Services provided by Our Partners, the contract between you and WasteSoft and the contract between you and Our Partners.

1.3 Definitions Used In These Terms:

WasteSoft/Our/Us/We: refers to WasteSoft.

WasteSoft Prices: the prices shown to you by WasteSoft in accordance with clause 2.5(a) together with any additional charges as set out in clause 2.5.

WasteSoft Site: Our website, which can be found at https://skiphire.wastesoft.tech/.

Booking: acceptance of your Booking Request by WasteSoft.

Booking Request: the process of filling in the online form a customer inputs more details into.

Booking Form: the form on the WasteSoft Site which you will complete and submit to WasteSoft and provides WasteSoft with the information we require to provide you with prices.

Insurance Cover: insurance cover be offered in accordance with clause 8.

Contract: once We have accepted your Booking, and emailed a confirmation, a Contract is created.

Customer Care Team: Our dedicated Customer Care Team.

Quotes: quotes for services provided within the United Kingdom

Other Services: shall have the meaning given to it in clause 4.

Job Number: upon Accepting your Quote, WasteSoft will assign you a Job Number allocated to your Booking.

Partner/Partners: WasteSoft’s Partners as described in these Terms

Price: acceptance of a specific booking together with any agreed amendments.

Prices: the prices provided to you in accordance with clause 2.5(a).

Customer: you are a Customer if you are an individual or a Business

Services: the services provided in accordance with these Terms.

Terms: these terms and condition on which We (and Our Partners) supply Our Services to you.

2. Information About and How to Contact WasteSoft

2.1 Who We Are.

We are WasteSoft, a company registered in England and Wales. Our company registration number is TBC and Our registered office is at WasteSoft.Domain.Entities.Models.Address. Our registered VAT number is [VAT NO].

2.2 How To Contact Us.

You can contact Our Customer Care Team by:

• a. telephone: +447740190540;
• b. post: WasteSoft, WasteSoft.Domain.Entities.Models.Address;
• c. email: roman@wastesoft.tech; or
• d. visiting the WasteSoft Site.

2.3 How WasteSoft Will Contact You.

If We have to contact you We will do so by telephone, in writing to the email or postal address provided in your Booking, or by text message to the mobile number provided in your Booking.

A notice sent by e-mail shall be deemed to have been served as per the date and time stamp of that email; a notice sent by post, shall be deemed to have been served four days after posting. Alternatively, WasteSoft reserves the right to make notices by way of its website, e-mail and its telephone service. The Customer must give notices in writing to the Company via e-mail. All notices are not deemed received by WasteSoft until the Customer receives an acknowledgement receipt from WasteSoft.

2.4 Customers.

• a. If We have confirmed that you are a Customer when you enter into the Contract with WasteSoft in accordance with these Terms

2.5 WasteSoft Prices & Charges.

• a. WasteSoft will supply you with a number of prices via our website which shall reflect the information provided by you when completing the Booking Form. The prices will vary depending upon the postcode entered and the requested delivery and completion date.
• b. Additional charges may apply if prohibited items are found to have been placed in the skip, or the skip is overloaded. You will be invoiced for any of these additional charges and a copy of the invoice will be sent to the email address you provided us. If you fail to pay the invoice within 14 days, we will charge the card that you originally booked with, for the additional charges.
• c. If you place your skip on a public road or pavement for any reason, you will require a permit from your local authority. We will inform you of the requirement and cost, depending on the location.
• d. If a vehicle arrives and is not able to deliver/collect a skip for reasons not limited to (skip being overfilled, vehicles obstructing delivery or collection etc), you may be liable for a wasted journey charge.
• e. If you have any questions or wish to discuss any of the additional charges referred to in this clause, please contact our Customer Care Team.

2.6 If WasteSoft Does Not Accept Your Booking Request.

If WasteSoft is unable to undertake the Services, or decides not to accept your Booking Request, you will be notified as soon as possible in writing by email, or by telephone. Accepting your Booking Request is at WasteSoft’s discretion.

2.7 Your Job Number.

Upon confirming your Booking Request, WasteSoft will assign and notify you of the Job Number allocated to your Booking. Please reference this number when contacting WasteSoft.

3. Services and Our Contract With You

3.1 Your Booking.

As set out above, WasteSoft will supply you with prices dependent on your requirements entered into the Booking Form. The information you provide on the Booking Form is used to display our current prices. Any alteration to the information supplied on the Booking Form may subsequently alter the Price. Accepting a particular Price that best suits your needs and supplying WasteSoft with your payment details creates a contract between you and WasteSoft and grants Us authority to confirm that you have accepted the Price and that we will undertake the Services for you at the agreed Price. In order to secure the Accepted Booking, you will pay the full amount due to WasteSoft, as displayed on the booking form.

3.2 Services.

• a. Please note that any proposed change to the date and time that the Services are to be provided may result in a change to the Price, which will be notified to you in advance of the Services being undertaken.
• b. Please note that if you wish to make any changes to the Booking, including on the day that the Services are undertaken, all communications must be direct with WasteSoft. This includes any exchanges or extensions required by you as the customer.
• c. Please review the WasteSoft Site and/or contact our Customer Care Team for details of additional services and the prices of any additional services WasteSoft can offer.

3.3 Additional Services

• a. WasteSoft may supply additional options which include but are not limited to; Skip Hire Permits (which may be required if placed on a public area).

4. Other Services

In addition to the other services We provide WasteSoft / Our Partners may also provide offer additional or new services that complement our existing offering now and in the future.

5. Customer Obligations

By entering into the Contract you must comply with the obligations set out when you hire one of our skips. If you fail to comply with these obligations, neither WasteSoft nor the Partner is liable to you for any losses incurred.

6. Cancellation & Postponement

6.1 Consumers Statutory Cancellation Right.

The Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 are not applicable to service contracts which provide for the transport of goods on a specific date or period for performance.

6.2 Postponement & Cancellation By The Customer.

If you wish to postpone or cancel your order for a skip, please notify WasteSoft 24 hours before the day of delivery, by calling and sending an email to confirm the cancellation in writing. Failure to inform us 24 hours may lead to additional charges. Please note that our standard terms and conditions apply and any cancellation requests received after the delivery vehicle has left the yard will incur costs. WasteSoft shall refund those amounts to you less any card processing fees reasonably incurred

6.3 Cancellation By WasteSoft Partners.

• a. If you breach any term of this Contract then WasteSoft and its Partner are entitled to terminate the Contract.
• b. If the Partner is unable to perform the Services agreed upon Booking and paying, WasteSoft will issue a refund.

7. Liability For Loss Or Damage

7.1. Loss or Damage to Goods or Premises

WasteSoft shall have no liability to you for any loss or damage to any of your goods or premises or any other loss suffered by you arising out of services provided by WasteSoft.

7.2 Loss of Profits and / or Damage to Goodwill

WasteSoft shall have no liability to the Customer for any consequential losses (including loss of profits and /or damage to goodwill), economic and /or other similar losses, special damages and other direct and indirect losses or for business interruption, loss of business or loss of opportunity, arising out of services provided by WasteSoft.

7.3 Loss due to Delay in Delivery

WasteSoft shall use its reasonable commercial endeavours to ensure skips arrive when the Customer requires delivery. Any approximate times given by WasteSoft are estimates only and WasteSoft shall not be liable for any delay in delivery of the skip howsoever caused. Time for delivery of the skip shall not be of the essence. WasteSoft shall not, in any event, be liable to the Customer, or be deemed to be in breach of the Contract by reason of any delay in performing or any failure to perform any of its obligations in relation to the Contract if the delay or failure is due to any cause beyond WasteSoft’s reasonable control, or arising out of the delay in delivery of the services provided by WasteSoft.

7.4 Remedy

The Customer shall give WasteSoft a reasonable opportunity to remedy any matter for which WasteSoft is liable, before the Customer incurs any costs and/or expenses in remedying the matter themself. If the Customer does not do so, WasteSoft shall have no liability to the Customer.

8. Insurance Cover

Any questions you may have regarding insurance cover please contact us.

9. Complaints

Complaints About Our Services.

• a. If you have any complaints about Our Services, please contact our Customer Care Team who will endeavour to review your complaint and make any necessary actions within 7 days of the complaint being received. Please email: roman@wastesoft.tech;
• b. You can visit the citizens advice website on www.adviceguide.org.uk or call them on 0345 04 05 06 for a summary of your key legal rights.

10. How We May Use Your Personal Information

10.1 Your Personal Information.

We will use the personal information you provide to us:

• a. to supply the Services to you and to provide the Services expressly stated as being obligations of WasteSoft in these Terms;
• b. to process your payment for the Services;
• c. if you agreed upon booking Our Services, to give you information about similar services that We provide.
• d. Please read our https://skiphire.wastesoft.tech/privacypolicy to fully understand how we use your data.

10.2 We will only give your personal information to other third parties where the law either requires or allows Us to do so.

11. Other Important Terms

11.1 Transferring This Agreement To Someone Else.

We may transfer Our rights and obligations under these Terms to another organisation. WasteSoft will ensure that the transfer will not affect your rights under the Contract.

11.2 Transferring Your Rights.

You may only transfer your rights or obligations under these Terms to another person if WasteSoft agree to this in advance in writing.

11.3 Rights Under The Contract.

The Contract is between you and WasteSoft. No other person has rights to enforce any of its terms unless expressly provided for in these Terms.

11.4 The Law And The Contract.

Each clause of these Terms operates separately. If any court or relevant authority decides that any of them are unlawful, the remaining clauses remain in full effect.

11.5 Enforcing The Contract.

If We do not enforce these Terms immediately, or if you break the Contract and We delay taking steps against you, that will not prevent Us taking steps against you at a later date.

11.6 Applicable Laws To The Contract.

These Terms are governed by English law and you can only bring legal proceedings in the English courts.